Participants will gain insight into common warranty issues, best practices for managing homeowner expectations, and strategies to reduce risk and improve outcomes. The session will also explore how warranty providers assess claims, the importance of documentation and inspections, and what happens when deficiencies are not addressed.

This course is designed to support builders, developers, and industry professionals in strengthening their understanding of warranty compliance, service standards, and long-term asset performance.

Learning Outcomes:

• Understand the structure and intent of the 2-5-10 home warranty program
• Clarify builder responsibilities related to warranty service and repairs
• Gain insight into the claims process and role of warranty providers
• Identify best practices to mitigate risk and improve homeowner satisfaction
• Recognize common pitfalls and how to proactively address them